Chatbot Features

Video of DB Schenker Red Lion warehouse

Customers who want to view the DB Schenker Red Lion warehouse can do so through the chatbot.

Links to relevant webpages

The chatbot’s responses always include a link to a relevant webpage for customers who would like to read further and find out more information. Easily navigate to these pages by typing keywords in the chatbot.

Prompts for frequently asked questions

Answers for frequently asked questions can be obtained with a few clicks. Customers no longer need to search the entire website for this information, making it more convenient.

Collection of customer information

Interested customers can leave their contact information through the chatbot for a salesperson to contact them. This information will be presented in a dashboard for the DB Schenker sales team, making the follow-up process easier.

Dashboard Features

Bar chart displaying frequently asked categories

The chatbot categorises questions asked by customers into groups called intents. The bar chart displays the number of counts of each intent, sorted with the highest count on top. It also shows the most popular intent of the month.

Map displaying customer location

The map displays each customer’s location using a marker. Each marker on the map can be clicked to view more information about the customer, such as their email and company name.

Table displaying customer contact information

The information in the table can be updated accordingly through the dashboard. There is also a sorting feature for the user to view the customers with the highest counts of visit to the chatbot or the customers who have not been contacted yet. The pagination feature accounts for increasing amounts of customer information.

Export information to Excel

The information on the dashboard can be exported to Excel for easy distribution of data within DB Schenker.